Confirmed Service Customer
The service work done was fine. The service advisor recommended a $2,000 oil pan replacement because of a drip on a vehicle with over 117,000 miles on it. I didn’t approve that work because I’ve never noticed a drip or any loss of oil that would cause me to think that’s more than a cosmetic issue. There was never any additional rationale given by the service advisor and so it seemed totally unnecessary. If there was some additional reason to do the work it wasn’t provided.
Matt A.
HIGHLANDS RANCH,
CO
Business Response
Matt, thank you for reaching out to us. We regret to hear about the situation you have described. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (720) 836-7095 -- we hope to hear from you soon.
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